Our team here at Drop Dead Dollbaby want you to be completely happy with your order! If you purchase an item that you are not satisfied with or doesn’t fit, you can return your item for a store credit valid for 12 months, provided that it adheres to our conditions of return.
|| CONDITIONS OF RETURN ||
- Returns must be received by us within 14 days of delivery for Australian customers and 30 days for International customers.
- Any items returned after the specified returns timeframe will be denied.
- Items must be received in their original condition – unworn, unwashed, with all tags attached. We reserve the right to reject your return if it has an odour of perfume/deodorant or makeup/tanning marks.
- If your return is not received in its original condition, a credit note will not be issued and your item will be returned to you.
- Sale items and items purchased during promotional sale periods are not eligible for return.
- Please choose carefully when purchasing swimwear, intimates, jewellery or makeup products as we are unable to accept returns on these products.
|| SALE ITEMS & PROMOTIONAL PERIODS ||
Please note, we are unable to accept any returns on sale items or items purchased during a promotional period, for example a storewide sale, or a further sale on particular products or categories. Only full priced products are able to be returned.
|| FAULTY/INCORRECT ITEMS ||
We take great pride in the quality of our products and all items are thoroughly inspected before leaving our warehouse. In the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately at firstname.lastname@example.org quoting your order number and fault/incorrect item.
We are happy to replace, repair, or exchange goods in the case of a manufacturing fault. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended.
In the event of a manufacturing fault or incorrect item being sent, we will gladly refund you the shipping cost once we receive your item.
|| PRE-ORDER ITEMS ||
Please note the the expected date of delivery of all pre-order items are an estimate only. Unfortunately we cannot guarantee a specific arrival date of pre-order items, and delays in production and customs can occur.
If your pre-ordered item does not arrive in time you are most welcome to cancel your pre-order and receive a store credit to the value of your purchase.
|| HOW TO RETURN ||
Follow these steps:
- Email email@example.com with your order number stating your reason for return.
- Once we receive your Return Request, we will send you an email confirming your return.
- Post the item back to us as soon as you receive approval from Drop Dead Dollbaby regarding your Return Request.
Please send your returns to:
Drop Dead Dollbaby
PO Box 333
Port Adelaide Dc
|| ASSESSING THE RETURN ||
We will assess the returned item/s to determine whether it's fit for return, then notify you of your store credit or refund. We reserve the right to refuse a return if our returns policy has not been adhered to.
You will be informed via the email address that is listed on your order when this transaction is complete. Returns are processed within 5 working days of receiving your items.
Drop Dead Dollbaby x